FAQs

📦 Orders & Shipping

Q1: How long does shipping take?
🚛 All orders are shipped within 24 hours of purchase and delivered in 2 days anywhere in the United States — completely FREE.

Q2: Do you offer international shipping?
🌍 Currently, Lemasow ships only within the United States. We may expand worldwide in the future.

Q3: How do I track my order?
🛰️ Once your order is processed, you will receive a tracking number via email. You can follow your package in real time.

Q4: My tracking number isn’t working — what should I do?
⏱️ Tracking may take a few hours to update after shipping. If it still doesn’t work after 24 hours, contact us and we’ll assist you.

Q5: What if my package is delayed?
📮 In rare cases of carrier delays, rest assured that your order is still on the way. If it exceeds 5 days, please reach out to us for help.

💳 Payments

Q6: What payment methods do you accept?
💳 We currently accept Credit Card payments (Visa, MasterCard, American Express, Discover).

Q7: Is it safe to use my credit card on your website?
🔐 Yes! We use SSL encryption and secure Shopify gateways. Your payment data is never stored on our servers.

Q8: Will I be charged extra fees?
❌ No hidden fees! You pay only the price shown at checkout — shipping is always free.

🔁 Returns & Refunds

Q9: What is your return policy?
↩️ You can request a return or refund within 30 days of receiving your order.

Q10: How do I request a refund?
📧 Send us an email at Contact@lemasow.SHOP with your order number and reason. We’ll respond within 24 hours.

Q11: How long does it take to get my refund?
💰 Once your return is approved, refunds are processed within 7 business days to your original payment method.

Q12: Are there any items that cannot be refunded?
🚫 Items that are used, damaged by misuse, or final sale products are not eligible for refunds.

🛍️ Products & Quality

Q13: Are your products authentic and high-quality?
✔️ Yes! We source our products from trusted suppliers and check quality before shipping.

Q14: Will the product look the same as in the pictures?
🖼️ Absolutely — the product photos on our store are accurate and represent the item you’ll receive.

Q15: My item arrived damaged — what now?
💥 If your product is damaged, email us within 48 hours and we’ll replace it or offer a refund.

Q16: Do your products come with a warranty?
🛡️ Some products may include manufacturer warranties. Contact us for details about a specific item.

👤 Account & Ordering

Q17: Do I need an account to place an order?
🛒 No — you can checkout as a guest. However, creating an account allows you to track orders easily.

Q18: Can I change my order after placing it?
🕑 Yes, but only if the order hasn’t shipped. Contact us immediately.

Q19: Can I cancel my order?
❌ Orders can be canceled only before they are shipped. Once shipped, cancellation is not possible.

📨 Customer Support

Q20: How can I contact you?
📩 Email us anytime at Contact@lemasow.SHOP
📍 Address: 4529 Crown Rd, Liverpool, NY 13090, United States

Q21: When will I receive a response?
⏱️ We aim to answer all messages within 24 hours.

⭐ Trust & Security

Q22: Is my personal information secure?
🔒 Yes, we follow strict privacy and data protection standards.
Read our Privacy Policy for more details.

Q23: Why should I trust Lemasow?
🛍️ We provide:

• Free 2-day U.S. shipping

• Easy returns

• Secure payments

• Fast support

• Verified suppliers

Your satisfaction is our priority. ❤️

🎁 General Questions

Q24: Do you offer discounts?
💸 Yes! We frequently run promotions. Join our newsletter to stay updated.

Q25: Are your prices final?
✔️ Yes — the price you see at checkout is the final amount.

🏁 Need More Help?

If your question wasn’t answered, send us an email and we’ll take care of you:

📧 Contact@lemasow.SHOP